At 7:26 am today, I received an sms from GTB that reads:
Dear
Customer, a current account 01*******2 has been opened . A charge of
N1000 + VAT would be debited from your account for your new debit card
I
was surprised because I did not apply to GTB for a new Account be it
current or savings. As a matter of fact, I already have two accounts
with them – Current and Savings. As I was very busy during the day, I
could not visit the nearest branch to me.
Then at 13:36 I got another SMS from the bank. This time it reads:
Dear
Customer, please ignore the SMS you received earlier from us today. The
account was opened in error and will be closed shortly. We sincerely
apologize. Thank you.
My problem now is how can an account be
opened for me in error when I did not apply for one to be opened in my
name. How can I be sure the supposed new account would be closed and not
used for illegal; activities. Shouldn’t I officially complain to the
bank and ask for a formal letter of apology for record’s sake. Please
advise
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